Member service
Real-time AI for contact center and branch staff.
Answers grounded in your policies, products, and tone, surfaced to the person on the phone in real time. No queries leaving your environment.
Arcanum Works deploys private AI on infrastructure we own and control, grounded in your policies and your operations. Your data is used only to provide your service. Nothing else.
We don't sell a generic AI suite. We deploy private AI tailored to the operational areas where it actually helps inside a credit union. And we leave the parts that don't need AI alone.
Answers grounded in your policies, products, and tone, surfaced to the person on the phone in real time. No queries leaving your environment.
Every answer traceable to a source paragraph. Built for the conversation an examiner will have with your compliance officer, not for marketing demos.
Augments underwriters by handling pattern-matching against policy and historical decisions. Surfaces deviations in plain language. Humans decide.
Board minutes, training, policy updates, regulatory correspondence. All queryable through a private interface. Onboarding accelerates. Senior-staff retirement stops costing you memory.
The architecture is the answer to most of the questions a credit union risk committee asks about AI. We've made the choices upfront so the conversation can start with the work, not the worry.
Your AI runs on private hardware in a secured facility. Not a public cloud tenant. Not a hyperscaler sub-account. Dedicated encryption per customer. Your data is never accessible from another customer's context, and never combined for analytics, benchmarking, or training.
Data storage, model inference, logging, backup. All in US regions. We guarantee this contractually. No foreign processing, no foreign sub-processors handling member data.
We do not train models on your data. We do not use it for analytics, benchmarking, or any purpose beyond running the AI you contracted for. Audit logs stay inside your tenant. Never repurposed for our product improvement.
Every query, answer, and admin action is cryptographically chained. Modifying any historical record breaks the chain and is immediately detectable. Source citations on outputs. Verifiable logs underneath. Built for examiners who ask whether the record can be trusted.
Most AI vendors selling to financial institutions optimize for breadth and scale. We optimize for the institution on the other side of the contract being able to defend the deployment in an examination.
Arcanum Works is a product of Wigwam Networks LLC, a Native-owned company. Both founders spent their careers inside the credit union industry. Long enough to recognize the gap that opened when AI hit the financial-services category.
Capability was everywhere. Trustable capability was nowhere. Generic vendors didn't understand credit unions. Hyperscalers were sized for institutions five times larger. Nothing fit.
We built Arcanum Works to close that gap.
Tell us about your institution. We'll tell you what private AI could actually look like for it: what it would do, where it would run, what it would cost, and what it wouldn't try to do.